1. Introduction
Team Compton Training Centre (ABN 17 876 707 614), located at 59 Frederick Street, Northgate QLD 4013, Australia ("we," "us," or "our"), operates the website https://teamcompton.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.
We are committed to complying with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state and territory privacy legislation.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, and postal address provided when you book a call, enquire about our programs, or register for a class.
- Health information: Details about injuries, medical conditions, or physical limitations relevant to your training, provided with your consent.
- Payment information: Billing details processed securely through our third-party payment provider (Stripe). We do not store your full credit card details on our servers.
- Usage data: Information automatically collected when you visit our Site, including IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
- Form submissions: Any information you provide through our booking forms, contact forms, or enquiry forms.
- Emergency contact details: Names and phone numbers of emergency contacts for training participants.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process enquiries, bookings, and class registrations
- To provide and manage our martial arts training services
- To process payments and maintain billing records
- To communicate with you about your membership, classes, schedules, and events
- To send promotional materials and updates about our programs (with your consent)
- To improve our website, services, and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations and protect our legitimate interests
- To ensure the health and safety of our students during training
4. Third-Party Sharing
We may share your personal information with the following third parties:
- Stripe: Our payment processor, which handles all payment transactions securely. Stripe's privacy policy is available at stripe.com/au/privacy.
- Google Analytics: We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects data such as pages visited, session duration, and general geographic location. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Advertising networks: We may use advertising platforms such as Meta (Facebook/Instagram) and Google Ads to serve relevant advertisements. These platforms may collect data through cookies and tracking pixels to deliver targeted ads. You can manage your ad preferences through each platform's settings.
- Fillout: Our form provider, used to collect booking and enquiry submissions. Fillout's privacy policy governs data processed through their forms.
- Hosting and infrastructure providers: Including Netlify, which hosts our website.
We do not sell your personal information to third parties. We only share information as necessary to provide our services, comply with legal requirements, or with your explicit consent.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience and collect usage data. These include:
- Essential cookies: Required for the Site to function properly, such as maintaining session state.
- Analytics cookies: Used by Google Analytics to collect anonymised data about how visitors use our Site.
- Advertising cookies: Used by advertising platforms to deliver relevant ads and measure campaign performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active membership data: Retained for the duration of your membership and for a reasonable period afterward to handle any post-membership enquiries.
- Financial records: Retained for a minimum of 7 years as required by Australian tax law.
- Enquiry and form submissions: Retained for up to 2 years unless you become a member, in which case they form part of your membership record.
- Website analytics data: Retained in accordance with the data retention settings configured in our analytics tools (typically 14 months for Google Analytics).
When personal information is no longer required, we securely delete or de-identify it.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:
- SSL/TLS encryption on all pages of our Site
- Secure third-party payment processing through Stripe (PCI DSS compliant)
- Access controls limiting who can view personal information
- Regular review of our data handling practices
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
We offer martial arts programs for children. When collecting personal information about minors (individuals under 18 years of age), we require parental or guardian consent. A parent or guardian must complete any registration or enrolment on behalf of a child.
We do not knowingly collect personal information directly from children without parental consent. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.
9. Your Privacy Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct any inaccurate, out-of-date, incomplete, or misleading personal information.
- Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.
- Opt-out: Opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. Our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through your browser settings and the opt-out mechanisms described in the Cookies section above.
11. Australian Privacy Act Compliance
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Key commitments under the APPs include:
- We only collect personal information that is reasonably necessary for our functions and activities (APP 3).
- We take reasonable steps to notify you of the collection of your personal information and the purposes for which it is collected (APP 5).
- We will not use or disclose your personal information for direct marketing unless you have consented or would reasonably expect it, and we always provide an opt-out mechanism (APP 7).
- We will not disclose your personal information to overseas recipients without your consent, unless we have taken reasonable steps to ensure compliance with the APPs (APP 8).
- We take reasonable steps to ensure the personal information we collect and hold is accurate, up-to-date, complete, and relevant (APP 10).
- We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access (APP 11).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us: