Privacy Policy

1. Introduction

Team Compton Training Centre, located at 59 Frederick Street, Northgate QLD 4013, Australia ("we," "us," or "our"), operates the website https://teamcompton.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

We are committed to complying with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state and territory privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address provided when you book a call, enquire about our programs, or register for a class.
• Health information: Details about injuries, medical conditions, or physical limitations relevant to your training, provided with your consent.
• Payment information: Billing details processed securely through our third-party payment provider. We do not store your full credit card details on our servers.
• Usage data: Information automatically collected when you visit our Site, including IP address, browser type, device type, pages visited, time spent on pages, and referring URLs.
• Form submissions: Any information you provide through our booking forms, contact forms, or enquiry forms.
• Emergency contact details: Names and phone numbers of emergency contacts for training participants.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process enquiries, bookings, and class registrations
• To provide and manage our martial arts training services
• To process payments and maintain billing records
• To communicate with you about your membership, classes, schedules, and events
• To send promotional materials and updates about our programs (with your consent)
• To improve our website, services, and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations and protect our legitimate interests
• To ensure the health and safety of our students during training

4. Third-Party Sharing

We may share your personal information with the following third parties:

• Payment processor: Handles all payment transactions securely on our behalf.
• Analytics: We use third-party analytics services to understand how visitors interact with our Site, such as pages visited, session duration, and general geographic location. You can limit this through your browser settings or the provider's opt-out tools.
• Advertising networks: We may use advertising platforms to serve relevant advertisements. These platforms may collect data through cookies and tracking pixels to deliver targeted ads. You can manage your ad preferences through each platform's settings.
• Form provider: Used to collect booking and enquiry submissions.
• Hosting and infrastructure providers: The providers that host our website and systems.

We do not sell your personal information to third parties. We only share information as necessary to provide our services, comply with legal requirements, or with your explicit consent.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and collect usage data. These include:

• Essential cookies: Required for the Site to function properly, such as maintaining session state.
• Analytics cookies: Used by our analytics tools to collect anonymised data about how visitors use our Site.
• Advertising cookies: Used by advertising platforms to deliver relevant ads and measure campaign performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active membership data: Retained for the duration of your membership and for a reasonable period afterward to handle any post-membership enquiries.
• Financial records: Retained for a minimum of 7 years as required by Australian tax law.
• Enquiry and form submissions: Retained for up to 2 years unless you become a member, in which case they form part of your membership record.
• Website analytics data: Retained in accordance with the data retention settings configured in our analytics tools (typically 14 months).

When personal information is no longer required, we securely delete or de-identify it.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• SSL/TLS encryption on all pages of our Site
• Secure third-party payment processing through a PCI DSS compliant provider
• Access controls limiting who can view personal information
• Regular review of our data handling practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

We offer martial arts programs for children. When collecting personal information about minors (individuals under 18 years of age), we require parental or guardian consent. A parent or guardian must complete any registration or enrolment on behalf of a child.

We do not knowingly collect personal information directly from children without parental consent. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

9. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate, out-of-date, incomplete, or misleading personal information.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.
• Opt-out: Opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through your browser settings and the opt-out mechanisms described in the Cookies section above.

11. Australian Privacy Act Compliance

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Key commitments under the APPs include:

• We only collect personal information that is reasonably necessary for our functions and activities (APP 3).
• We take reasonable steps to notify you of the collection of your personal information and the purposes for which it is collected (APP 5).
• We will not use or disclose your personal information for direct marketing unless you have consented or would reasonably expect it, and we always provide an opt-out mechanism (APP 7).
• We disclose personal information to overseas service providers (mainly in the United States) as described in section 12, and we take reasonable steps to ensure they handle it in line with the APPs (APP 8).
• We take reasonable steps to ensure the personal information we collect and hold is accurate, up-to-date, complete, and relevant (APP 10).
• We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access (APP 11).

12. Member App, Check-Ins and Analytics

Our member app (app.teamcompton.co (and app.teamcomptonkids.com for the kids program)) lets you manage your membership online. When you use it we hold your account and membership details (name, contact details, plan, billing dates and payment history; card details are held only by our payment processor), your check-in and attendance records, and the profile photo taken at sign-up, which staff use to identify you at check-in.

To understand how the member app is used and to fix problems, we use a third-party analytics service that records how you interact with it, such as the pages you view, taps and scrolling. Text you type is masked. These recordings are linked to your account so we can help with support requests, and are kept for a limited time.

Gym staff and our administrators can view your member app as you see it in order to assist you. We send booking, payment and membership messages by email and SMS. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email; we will still send messages needed to run your membership.

Analytics and session recording

We use third-party analytics and session-replay services to understand how people use our website, our booking and signup forms and the member app, including which pages are visited, which buttons are tapped and where errors occur. These services may record a replay of your visit so we can see where a page did not work as expected. Anything you type into a form (names, contact details, card details, signatures and photos) is masked before it leaves your device and is not captured. We do not use this data to identify you unless you are signed in to the member app, where your activity is linked to an internal reference rather than your name or email address. Recordings are kept for a limited time and then deleted. These providers may store data overseas (see Overseas disclosure below), and we take reasonable steps to ensure they handle it in line with the Australian Privacy Principles. You can limit this collection using your browser's tracking settings, and you may contact us to ask what has been recorded about you.

Overseas disclosure

Some of our service providers, including our payment processor, database and hosting providers, analytics providers, messaging providers and digital wallet providers, store information outside Australia, mainly in the United States. We take reasonable steps to ensure they protect your information in a way that is consistent with the Australian Privacy Principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us:

• Business: Team Compton Training Centre
• Address: 59 Frederick Street, Northgate QLD 4013, Australia
• Email: admin@teamcompton.co
• Phone: 0468 095 216